Privacy Policy
Last Updated: 24 October 2026
At Shastragarh, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit our website or place an order.
1. Information We Collect
When you browse our website, contact us, or place an order, we may collect the following information:
Contact information: Name, email address, phone number, and delivery address.
Order information: Products purchased, order history, payment status, and delivery details.
Payment information: Relevant payment confirmations, transaction references, and payment status provided by payment service providers.
Communication details: Information you share when contacting us through email, phone, WhatsApp, or website forms.
Technical information: Where applicable, your IP address, browser type, device information, and website usage data collected through cookies or similar technologies.
We aim to collect only information reasonably necessary for operating our website, processing orders, and providing customer support.
2. How We Use Your Information
We may use your information to:
Process, confirm, and deliver orders.
Verify customer details and coordinate Cash on Delivery shipments.
Manage partial advance payments and outstanding balances.
Provide order updates and respond to customer enquiries.
Handle cancellations, returns, exchanges, and refunds.
Improve website performance, customer service, and shopping experience.
Detect fraud, prevent misuse, and meet applicable legal obligations.
Send promotional communications where permitted by law and subject to your preferences.
3. Payments and Cash on Delivery
Shastragarh may offer Cash on Delivery for eligible orders, subject to a partial advance payment requirement for order confirmation.
Payment information may be processed by third-party payment providers. We do not intend to store complete payment card details on our own systems. Payment providers handle payment data according to their own security practices and privacy policies.
For COD orders, relevant contact, address, and order information may be shared with courier or logistics partners to complete delivery and collect the outstanding amount.
4. Sharing of Information
We do not sell your personal information as a standalone commercial product.
We may share relevant information with trusted third parties when necessary to operate our business, including:
Courier and logistics partners for shipping and delivery.
Payment service providers for processing payments and verifying transactions.
Website and technology providers for hosting, maintenance, security, and analytics.
Professional advisers or authorities where disclosure is required by law or necessary to protect legal rights.
We expect service providers handling personal information on our behalf to use it appropriately and protect it in accordance with applicable requirements.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to remember preferences, support shopping cart functionality, understand website traffic, and improve performance.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Where required, we will request consent for non-essential cookies or similar technologies.
6. Data Security and Retention
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
We retain information only for as long as reasonably necessary for order fulfilment, customer service, recordkeeping, dispute resolution, security, and legal or regulatory requirements.
No online system or method of electronic transmission can be guaranteed to be completely secure.
7. Your Privacy Rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, and to withdraw consent where processing is based on consent.
You may also request assistance with promotional communication preferences or raise a concern about how your information is handled.
To submit a privacy request, contact us using the details below. We may need to verify your identity before acting on a request, and certain records may need to be retained where required by law.
8. Third-Party Websites
Our website may contain links to third-party websites or services. These services operate under their own privacy policies, and Shastragarh is not responsible for their independent privacy practices.
We encourage you to review their policies before providing personal information.
9. Children’s Privacy
Our website and products are not intended to encourage children to purchase products independently. We do not knowingly collect children’s personal information in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so that we can review the matter.
10. Updates to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our practices, services, or legal obligations. Any updated version will be published on this page with a revised date.
11. Contact Us
For questions, requests, or concerns relating to your privacy, please contact:
Brand: Shastragarh
Email: shastragarh555@gmail.com
Phone/WhatsApp: 8858861555
Business Address: Head Office: EKTA VIHAR BACKSIDE DC PETROL PUMP 120FT ROAD JALANDHAR PUNJAB 144001
We appreciate your trust in Shastragarh and are committed to treating your information with care.